FAQ's
These are some of the questions that people frequently ask us.
The Robes
Where are your robes made?
All of our robes are produced in Los Angeles, CA.
Where do you source your fabrics?
We source our fabrics from a handful of suppliers here in the USA. The fabrics we source for our robes are known as dead-stock fabrics, meaning we are buying from existing stock and not producing new materials.
What sizes do you offer?
We offer most of our robes in two sizes - standard and extended.
Standard size fits up to dress size 12-14 and/or a large XL
Extended size fits up to dress size 32 and/or a 4XL
How do I clean my robe?
We recommend hand washing with cold water, then hang dry.
Do you offer customizations?
At this time we are not able to accommodate customizations of our robes.
Do the robes have pockets?
They sure do! Two wonderful pockets, perfect for your phone, or some snacks.
Shipping
How much does shipping cost within the USA?
Shipping within the USA is free. We use USPS Priority Mail or UPS Ground, which means it will typically take 1-4 days for your robe to arrive.
Do you ship internationally?
We sure do! We will ship anywhere outside the USA for a flat rate of $25.
How long will my order take to ship out?
Typically, orders are shipped within 24 hours of being placed on our site. Orders placed over the weekend will ship out the following Monday. During the holidays please allow extra time for your order to ship.
Returns + Exchanges
What is your return policy?
Robes may be returned or exchanged within 30 days of purchase. Highway Robery pays for domestic shipping to your door and will cover the cost of one return or exchange.
If you would like to return or exchange a robe, please contact us and we will create a shipping label for you.
Robes must be unworn, unused and unwashed in order to return or exchange. Obviously you're free to try them on :)
How do I return a robe if I live outside of the USA?
If you live outside of the USA, you are responsible for shipping charges for the return. Please email us and we will give you instructions for where to send your robe back.
WHOLESALE + COLLABORATIONS
Do you offer wholesale pricing?
While we are not set up specifically for wholesale, we have worked with some retailers over the years. We typically are able to offer a bulk discount, depending on the size of the order.
Do you do brand collaborations?
We do! We have worked with some great companies in the past to create robes for their businesses. Please contact us and we can tell you more.